Words to Avoid When Someone Opens Up
Launch library · evergreen read
Questions like why did this happen or are you sure can feel like doubt, even when that is not the intention behind them at all. In a vulnerable moment, these questions can make someone feel judged rather than genuinely supported and safe. This is a quiet way of showing that you are truly present.
Gentler alternatives, like asking how they are feeling now or what would help right now, keep the focus on the person in front of you rather than on details they may not be ready to share just yet. This is worth remembering even on days when it feels hard to help. This builds the kind of trust that lasts well beyond one conversation.
If you are unsure what to say in a moment like this, support lines can help supporters too, not only the person confiding. 1800RESPECT is on 1800 737 732, and Lifeline is on 13 11 14, any hour of the day. Every call is treated with genuine care, whatever the reason behind it.