Privacy and Support Services
Launch library · evergreen read
Confidentiality is a core part of how these services operate, meaning what is shared on a call generally stays strictly between the caller and the counsellor listening. It is there for questions just as much as for genuine crises. It is simply there, quietly, for whenever it happens to be needed. This kind of support exists no matter what time it happens to be.
Understanding this in advance can make the decision to call feel a little less daunting, especially for anyone worried about who else might find out. This is worth remembering, whatever is going on right now in life. This is a genuinely simple step that can make a real difference. This is worth remembering whenever things feel too heavy to carry alone.
1800RESPECT is on 1800 737 732, and Lifeline is on 13 11 14, both offering confidential support any hour of the day or night. There is no need to have the right words ready before you call. It is completely okay to take things one small step at a time. Nobody expects you to have all the answers before you call.